| j |
Wind River
Library and Nonprofit Consulting
Library and Nonprofit Consulting
Customer Service
 |
 |
 |
 |
 |
 |
 |
 |
 |
Customer service can make or break a library!
Success is the result of a comprehensive
program that includes:
Wind River Consulting offers services tailored
specifically to your library and your community.
We can help you design a complete customer
service program that brings new vitality to your
library.
Contact us about workshops, customer service
audits,
Success is the result of a comprehensive
program that includes:
 | A clear focus on the library's service | |
| mission |
| Customer-focused priorities and policies |
| Effective staffing resource allocation. |
| Customer service training for the whole | |
| library staff |
| A customer service audit to identify the | |
| important details that are slipping through the cracks. |
Wind River Consulting offers services tailored
specifically to your library and your community.
We can help you design a complete customer
service program that brings new vitality to your
library.
Contact us about workshops, customer service
audits,
| Nothing is more important to the success of any library than meeting the needs of the library's customers. Good customer service doesn't just happen. |
| For more information or to purchase Creating the Customer-Driven Library: Building on the Bookstore Model |
| Focusing on the Bottom Line This excerpt from The Customer Driven Library examines why the multiple goals of libraries make it difficult for them to measure their success and advocates defining one easily measurable success indicator to serve as a bottom line. |