

| Does your library need a helping hand? |
| Click here for more information about Creating the Customer-Driven Academic Library |
Available from Libraries Unlimited Amazon.com |
| Librarians, Self-Preservation, and Construction Budgets In the April 2010 issue of American Libraries Online |
| Human Error: When good intentions meet bad planning, library users pay the price. American Libraries. April 2007. |
| Focusing on the Bottom Line This excerpt from The Customer Driven Library examines why the multiple goals of libraries make it difficult for them to measure their success and advocates defining one easily measurable success indicator to serve as a bottom line. |
| Available at Amazon and ALA Editions |
An Outsider’s View: A Tour of the Public Spaces in the Academic Library Social Networking 101 for Academic Librarians |